– BGC means Bishopsgate Cars
– Contract – when a request for hire is confirmed – communicated by whatever means.
– Client – means any person(s), firm or company which books services.
2.1 A request for hire, costs and driver details will normally be confirmed by email but may also be via SMS or verbally.
2.2 Cancelled bookings – if vehicle has departed then the full quoted fare will be charged.
2.3 You should arrive at departure and return points at least 10 minutes before the agreed departure time.
2.3.1 BGC reserve the right to charge for any late departure caused by the passenger/s not being ready in time.
2.4 Waiting times – 45 minutes from last known estimated arrival time of an international flight – 30 minutes for a domestic flight.
2.5 We may, in our absolute discretion, decline to accept any booking.
3.1 Minimum charge £10
3.2 The price quoted to the customer at the time of making the booking shall be calculated on the journey specified by the customer at the time of booking. The price quoted by us shall be based upon our chosen route between the collection address and the customer's destination (via any other pick-up points or drop-off points stated by the customer at the time of making the booking). Should the customer wish to take an alternative or amended route, we reserve the right to charge the customer an additional charge in relation to that booking.
3.2.1 We reserve the right to charge the customer a waiting time fee. Central London £26 per hour. Airports £20 per hour.
3.2.1 If a booking is cancelled by a client (or passenger) after the passenger vehicle has departed to fulfil the booking the full hire fee shall be chargeable.
3.3 We reserve the right to charge surcharges for specific times/dates (Xmas etc).
3.3.1 All car parking fees will additionally be chargeable to the Customer for collections from airports, seaports, international and domestic train terminals.
3.4 No refund or part credit, if less passengers are carried than those originally booked.
3.5 We shall invoice the client each month in respect of the account services carried out for the client during the previous month or at such other intervals as may be agreed by the parties in writing. Each invoice will be accompanied by a statement detailing the services invoiced.
3.6 In consideration of performance of the account services, the client shall pay the charges, the administration fee and any applicable VAT (without set off or deduction), as invoiced by BGC, within 14 days (or such shorter period as we in our absolute discretion notify to you) of the date of an invoice (the "Due Date").
3.7 We may, at any time, set a limit on the total credit given to any client at any one time and we shall not be obliged to provide account services once that limit has been reached. Any such limit shall be notified to the client in writing by us.
3.8 Any dispute in respect of the Charges shall be submitted, in writing, within 7 days of receipt by the client of the relevant invoice.
3.9 When an Account is terminated, by any means whatsoever, the client shall pay to us all outstanding charges which are owed to us as at the date of termination.
3.10 In the event of non-payment of any charges by the due date, we shall be entitled to charge and the client shall pay interest at a rate of 8% per annum on any amount outstanding until payment is made, both before and after any judgment.
3.11 Payment shall be made by electronic (which is BGC's preference) or alternatively by cheque, direct debit or BACS to such bank account as we shall notify to the client.
4.1 BGC will not allow unaccompanied children of less than 14 years of age (Minors) to travel alone in a passenger vehicle. In exceptional circumstances and subject to the parent/ guardian's consent we may allow minors over the age of 11 to travel unaccompanied. When booking a journey for any unaccompanied Minors the customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any minors who travel unaccompanied in a passenger vehicle.
4.2 The client (whether they travel with the passengers or not) shall be responsible for the behaviour of all passengers and any damage.
4.3 The client shall be liable for any damage caused by passengers to any passenger vehicle.
4.3.1 The client shall be responsible for cleaning costs (a minimum of £100) and loss of earnings through any liquid damage how so ever caused to the passenger vehicle.
4.4 The consumption of alcohol and alcohol in or around our vehicles is prohibited and the driver has the right to refuse who, in their opinion, is intoxicated.
4.4.1 Passengers are not permitted to smoke in any passenger vehicle.
4.4.2 All passengers are required to use seatbelts at all times.
4.5 We reserve the right to refuse to transport any passenger who behaves in a disorderly, threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow passengers and may require such a passenger to alight from a passenger vehicle and the client may be charged a Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any passenger who is not capable of boarding and alighting a passenger vehicle unaided, at our sole discretion but at the passenger's risk.
4.6 In the case of lost or damaged goods (including where relevant luggage of clients travelling in passenger vehicles), our liability shall not exceed £150 unless the customer has notified us that the goods have a value in excess of £150 and we have agreed in writing to be responsible for the repair or replacement of the goods up to a greater value and the client shall indemnify us against any passenger claiming sums in excess of such limits.
4.7 Animals are not carried on board our vehicles with the exception of guide dogs accompanying a registered blind person or hearing dogs accompanying deaf persons.
4.8 The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or any Passengers, employees, agents or subcontractors.
4.8.1 Passengers shall remain responsible at all times for their luggage and shall load and unload their own luggage. We accept no responsibility for the loss or damage to any luggage that is transported in a passenger vehicle. The client acknowledges and accepts that any luggage stored in the passenger vehicle may move around during the journey and accordingly the client (and any passengers) should take extra care when opening the luggage compartment of the passenger vehicle.
4.9 Prior to making any booking for account services, the client must first open an account with BGC. The client must keep its dedicated username and password confidential.
4.10 In the event of property being lost every effort should be made to locate it. If property is found on our vehicles we will notify the client and hold the item at our offices for collection for a period of one month. Alternatively items can be sent to the client on the payment of the appropriate carriage costs.
4.11 The company may give advice on journey times in good faith, but does not guarantee the completion of a journey at a specific time We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a breakdown or circumstance beyond our reasonable control.
4.12 Our maximum liability to you for any reasonable and foreseeable loss, damage or liability which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors shall be limited to an aggregate of £1,000.
4.13 To the extent permitted by law, we shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom we sub-contract the services. We shall use our reasonable endeavours to ensure that we only sub-contracts the services to such third parties that have at least the minimum insurance cover required in the third party's country of operation. If we are aware that a third party does not have a level of insurance coverage which we would expect, we reserve the right to request that the client signs a standard form disclaimer and acknowledgement in respect of the same.
4.14 We shall not be liable to the client for any loss or damage to property arising in the course of delivering, loading or unloading of a passenger's luggage or personal effects or any loss of anticipated savings, business revenues, or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).
These terms and conditions apply to both verbal and written contracts equally.